Description:
Responsibilities will include:
- Meeting and seeking to exceed client expectations by actively managing work levels, quality and resources within the team.
- Routinely monitoring working methods to identify inefficiencies and areas of risk. Taking steps to implement appropriate improvements
- Holding regular team meetings ensuring that the team are kept informed of relevant developments and their team's progress and performance.
- Providing monthly MI both internally and externally to AOM, clients and Asset Managers
- Ensuring supervision meetings and appraisals are conducted. Actively manage and improve staff related issues, e.g. poor performance, sickness, absence levels.
- Meeting regularly with the Assistant Operations Manager, to discuss team performance.
- Supporting other Team Managers and colleagues
- Pro-actively building and maintaining strong working relationships with clients, through actively engaging with clients on a day to day basis, understanding clients' business objectives and working methods, responding to and, where possible, anticipating clients' requirements. Also, actively contributing to conference calls, review meetings and social event
The Person:
For this role our client is looking for someone who has the following skills and experience:
- Previous team management experience ideally gained in a regulated environment
- Excellent client care skills
- Experience of working within a volume caseload environment
- Ability to work in a strict regulatory environment
- Ability to prioritise work effectively to meet deadlines and work to SLAs
- Ability to delegate confidently and effectively