Technical Account Manager

Description:

NCC Group’s Cloud XDR Team provide a world class Extended Detection and Response (XDR) services, detecting, responding and mitigating cyber-attacks on our customers networks in our Security Operations Centres using the Microsoft Sentinel ecosystem.

The Cloud XDR Team is looking for a Technical Account Manager with a passion for security to join the team to help the customers get the most out of our services to protect their networks.

This is an opportunity to join a technically advanced and talented team and help NCC Group build and deliver world class services to our customers.

This role is ideal for a seasoned SOC Analyst or sales engineer with experience in cyber security looking to broaden their scope of cyber skills with a strong focus on detection and response to cyber incidents.

Key responsibilities

• Act as the customer advocate within the Cloud XDR Team
• Own the operational relationships with the customers
• Assist the operational teams in fixing issues that arise during the operation of services
• Identify and implement, with the assistance of engineers and architects, technical enhancements to the services that drive value for our customers
• Act as the SME to customers to improve the quality of service they are receiving and maintain a roadmap for those customers
• Assist with the onboarding of new customers, building an understanding of customers business risks
• Work with the onboarding consultants to build Threat Models of customers and maintain them during live service

Requirements

Technical Skills & Knowledge

We’re looking for a motivated individual that wants to experience the excitement and challenge of working in a fast-evolving business. We don’t expect the chosen candidate to know everything, but a successful candidate will have an eagerness to learn with a good understanding of the operation of Security Operation Centres and detection/response.

• Excellent interpersonal and communication skills
• Good understanding of basic cyber security principles
• Experiencing with working in/around Security Operation Centres
• Experience of using and/or managing SIEM/EDR/SOAR platforms
• Ability to work, and manage time and tasks independently