Description:
As the Technical Operations Manager, you’ll be responsible for day-to-day operations, supplier coordination, production oversight, service workflows, and supporting deployments. You’ll ensure issues are dealt with quickly, information flows cleanly, and the team remains aligned on priorities.
Responsibilities Include
- Running the operations for a small, self-contained business function covering production, support and logistics
- Overseeing product assembly, scheduling, component readiness and working closely with suppliers
- Maintaining quality standards, identifying issues early and ensuring corrective actions are followed through
- Managing logistics and shipments across a global customer base
- Partnering with support teams to ensure service tickets are handled efficiently and customers receive timely updates
- Bringing structure to processes, documentation, and handover activity as the business evolves
- Working closely with the CEO and CTO to translate goals into actionable, repeatable operational plans
- Supporting installation and deployment activity when required
- Ensuring stability and continuity during a senior leadership transition
What You’ll Bring
- Background in operations, production or technical delivery within a hardware or electronics-based environment
- Experience working across hardware and software workflows, ideally where products are assembled, tested and shipped in small batches
- The ability to step into unclear situations, bring order, and build processes that others can follow
- Comfortable managing suppliers, logistics, and day-to-day operational decision-making
- A practical, problem-solving mindset with willingness to get into the detail
- Strong communication and the confidence to influence cross-functional teams
- Someone local to the South East or commutable — the role requires consistent on-site presence