Description:
- As a Technical Service Analyst, you might get the chance to work on identifying trends in recurring IT issues, helping shape improvements that reduce disruption for staff nationwide.
- As a Technical Service Analyst, you might support service improvements by sharing insights with development teams to fix common problems and improve user experience.
The role
You’ll be key in helping us deliver our work. In this role, you’ll:
- Resolve IT issues and requests: Manage incidents, service requests, and equipment needs, working with internal teams and suppliers to restore services quickly.
- Monitor and improve service performance: Track issues, escalate where needed, and contribute to reports that help improve IT services over time.
- Support colleagues with technology: Provide guidance and training so staff can use systems, devices, and software confidently in their roles.
Show Us
We will be looking for specific skills, knowledge and experience in your application form:
- Experience working in an IT support role where you have handled incidents, resolved technical issues, and met service level targets.
- Evidence of supporting or training users on systems, equipment, or software, helping them to use technology effectively in their day-to-day work.
- Experience analysing service data or recurring issues and using this to suggest improvements or escalate risks appropriately.