Technical Support Analyst

Description:

We’re looking for a Technical Support Analyst who enjoys getting to the root of a problem and making technology work for people.

The Role

You’ll support our customers’ iManage systems, taking ownership of queries from first contact to resolution. Working closely with our Service Delivery Manager and wider team, you’ll:

• Troubleshoot technical issues by phone, email and our support portal.
• Keep customers informed with clear, helpful updates.
• Support system administration, projects and new releases.
• Share knowledge and spot ways to prevent recurring problems.

What you’ll bring

• At least two years’ frontline technical support experience.
• Strong troubleshooting skills and a customer-first mindset.
• Clear communication and confidence managing competing priorities.
• Familiarity with helpdesk or ticketing systems.
• Technical experience spanning databases, web servers and technologies, Microsoft 365/Exchange, Windows environments, scripting and remote desktop solutions.