Description:
Technical Support Engineer:
- Commercial experience within a Technical Support Engineer, Application Support Engineer, Software Support Engineer or similar position
- Experience supporting bespoke application software within a commercial environment
- Strong troubleshooting and analytical problem-solving skills
- Experience supporting multi-tier applications within Microsoft-based environments
- Good knowledge of technologies such as IIS, TCP/IP, MS SQL Server, Azure, Active Directory/LDAP, COM/DCOM or PKI
- Experience using case management or ticketing systems
- Experience working with Virtual Machines
- Strong written and verbal communication skills
- Comfortable working directly with customers and partners
- Ability to prioritise workload and manage multiple issues simultaneously
- Self-motivated with a proactive and collaborative approach
- Eligible to obtain UK SC clearance and possess a right to work compatible with permanent employment
Responsibilities for Technical Support Engineer:
- Logging, managing and resolving technical and functional support queries for customers and partners
- Investigating and troubleshooting issues across complex customer deployments
- Supporting enterprise software systems often without direct access to the affected environments
- Working closely with development teams to identify defects and manage fixes
- Maintaining and expanding the internal knowledge base documentation
- Providing feedback to improve products, processes and the overall customer experience
- Participating in a rota covering extended support hours and out-of-hours on-call support once fully trained
- Collaborating with colleagues across support, development and customer-facing teams
What this role offers:
- Opportunity to join a successful and growing technology company
- Exposure to a wide variety of enterprise and security-focused technologies
- Collaborative and supportive team environment
- Hybrid working model with long-term flexibility
- Additional remuneration for rota and on-call participation
- Opportunity to support international customers and partners