Technical Support Specialist

Description:

As a Technical Support Specialist, you'll be the first point of contact for users experiencing technical issues. You'll troubleshoot problems, assist with software integrations, and collaborate with developers to ensure a seamless experience.

If you're a proactive individual with a strong technical mindset and excellent communication skills, this role is for you!
 

What You'll Be Doing:
 

✅ Providing first-line technical support via email, chat, and support portals
✅ Troubleshooting application issues, configurations, and basic technical errors
✅ Assisting in creating user documentation and training materials
✅ Testing new features before they go live
✅ Logging and tracking support requests using tools like YouTrack, JIRA, or similar
✅ Collaborating with the engineering and product teams to resolve issues
✅ Occasionally helping with user onboarding and training
✅ Reporting weekly progress to the Head of Innovation
 

What We're Looking For:
 

🔹 Must-Have:

🔹 Nice to Have:

• • 0-2 years of experience in technical support/helpdesk roles
  • Excellent communication skills - clear, concise, and customer-focused
  • A genuine interest in health tech and using technology to improve lives

   

  • • A degree in Computer Science, IT, or related fields
    • Experience with ticketing/task tracking tools (YouTrack, JIRA, Zendesk, etc.)
    • Strong problem-solving skills with a logical, methodical approach