Technology Support Coordinator

Description:

Hunton Andrews Kurth LLP, an international law firm, is actively recruiting a Technology Support Coordinator in the London Office. This position coordinates the provision of IT support services to attorneys and staff, including the delivery and advancement of the firm’s technologies, application systems, best-practices, knowledge-bases, and educational opportunities. Responsible for the delivery of training, coaching, business process engineering, and problem solving as necessary. Promotes and adheres to firm security protocols and best practices.

Responsibilities And Accountabilities
 

• Participates in and supports Firm IT initiatives by a) establishing excellent working relationships with lawyers and staff; b) helping them acquire/maintain the skills necessary to optimize their utilization of firm technology; and c) employing firm best-practices to achieve a higher level of performance for routine tasks, and thereby enhancing client service.
• Maintains a high-level of competency utilizing the firm’s applications (Microsoft Office, iManage DMS, etc.), technologies (workstations, remote access, mobile devices, printers, phones, etc.), policies, procedures, best-practices, and knowledge-bases to provide guidance and support as needed.
• Utilizes the Firm’s service management system to report technology/system issues, respond to escalations, track resolutions, and also to identify trends and opportunities for additional training, coaching, and/or system enhancements.
• Promotes effective communications with other Firm IT personnel to ensure local office needs, problems, and opportunities are properly represented and responded to in a complete and timely manner.
   

Qualifications

Education: A-levels or equivalent required. Degree preferred.

Experience: Minimum of three years’ job related experience required, including internships, preferably in a law firm, professional services, or other client relationship-based organization. Proficiency in Microsoft Office required.