Temporary Estate Liaison Officer

Description:

If you’re tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. You’ll be the voice of the customer, solving problems before they escalate, taking ownership of complaints and fixing issues fast. With clear, simple communication, you’ll shape better ways of working and go home each day knowing you’ve made a real difference.

What You’ll Do

• Oversee maintenance works and make sure quality standards are met.
• Manage complaints and disputes quickly and keep accurate records with strong admin skills.
• Act as the key contact for customers during repairs and resolve issues fast.
• Represent the customer voice with contractors and internal teams.
• Analyse feedback and data to drive improvements in service delivery.