Ticket Support Operator

Description:

As a Ticket Support Operator, you’ll assist in all aspects of on-site day-to-day operation of the Ticketing Team. You will provide a customer-friendly ticket experience for all tennis fans attending our grass court events. You will be an innovative problem solver with strong communication and collaboration skills. Exceptional attention to detail and task management capabilities are essential to ensure the customer receives exceptional service.

Key Accountabilities

• Supporting and troubleshooting face to face customer queries.

• Ensure customers can access the event ahead of gates opening to ensure a smooth entry for pre or on-site purchased tickets.

• Develop and maintain a deep understanding of the LTA ticketing platform so queries can be dealt with in an efficient and timely manner.

• Provide a high-quality customer experience resolutions of any ticketing issues i.e. accessing and/or transferring of tickets.

• Support customers to self-serve at our events using digital ticketing solutions at the event in downloading the LTA Courtside app to buy and access their tickets.

• Work effectively as a member of the ticketing support and events team to ensure excellent customer satisfaction during the event.

• Have, and maintain, a broad understanding of the LTA grass court calendar and events, and where information can be found via the LTA website and app to support customer queries and enable them to resolve enquiries themselves wherever possible.