Tps Parts Sales Executive

Description:

Yeomans Volkswagen TPS Cornwall is seeking a motivated and customer-focused Parts Sales Executive to join their dynamic team in Indian Queens. As a key member of the sales division, you will be responsible for driving parts sales, meeting performance targets, and ensuring exceptional customer satisfaction.

Yeomans is a respected name in the automotive industry, known for its commitment to quality, teamwork, and customer excellence. The company provides a collaborative and supportive work environment, ideal for professionals passionate about sales, client relations, and the automotive sector.

Key Responsibilities:

Sales & Business Development

• Achieve personal and team KPI and revenue targets.

• Identify customer needs and recommend suitable parts to fulfill sales requirements.

• Use product promotions effectively to increase revenue and achieve sales growth.

• Proactively identify upselling and cross-selling opportunities to maximize profit.

• Stay informed about new and updated parts through regular training and updates.

Customer Relations

• Deliver outstanding customer service at all times.

• Build and maintain long-term relationships with trade and retail clients via phone, email, and in-person interactions.

• Efficiently manage customer visits and enquiries at the TPS Centre.

• Resolve customer issues and complaints promptly and professionally.

Internal Coordination

• Maintain accurate customer records in line with Data Protection Act guidelines.

• Communicate effectively with customers regarding credit status and account matters.

• Collaborate with warehouse staff, delivery drivers, and management to ensure smooth order fulfillment and delivery.

Systems & Processes

• Handle inbound customer calls and enquiries within service-level targets (SLA).

• Utilize internal systems such as EKTA/vin-lookup for accurate parts identification and order processing.

• Complete all required administrative documentation promptly and accurately.

• Ensure the workspace remains clean, organized, and efficient at all times.

Key Competencies:

• Strong customer service and relationship management skills.

• Understanding of the automotive customer buying cycle.

• Excellent communication and telephone manner.

• High attention to detail and accurate record-keeping.

• Effective time management and ability to perform under pressure.

• Good IT proficiency and adaptability to internal systems.

Experience & Knowledge Required:

• Prior experience in parts sales, distribution operations, or telesales.

• Ability to build trust and long-term customer relationships.

• Strong communication and interpersonal skills.

• Familiarity with motor trade environments preferred.

Working Hours:

• 44 hours per week

• 1 in 3 Saturdays, from 8:00 AM – 1:00 PM

Benefits:

• Competitive base salary

• Attractive bonus scheme based on performance

• Opportunity to work with a reputable automotive brand

• Supportive and professional team environment