Trainee Technician

Description:

We’re looking for a Trainee Technician to join our team and help drive our continued growth. Our ideal candidate is customer-focused, technically proficient, and results-driven.

Why Join Avonnex?

Our work environment offers:

• Modern Office Setting: Enjoy a comfortable and collaborative space to work in.
• Growth Opportunities: We support career development with training programs and advancement options.

Role Overview

In this role, you will be responsible for providing hands-on and online technical support. This is a full-time, office-based position with some travel, including occasional overnight stays, and full training will be provided in both the UK and Italy.

Key Responsibilities

• Technical Support and Troubleshooting
• Provide in-person, telephone, and email support for hardware, software, and network connectivity issues.
• Assist customers with setup, configuration, and troubleshooting for both software and hardware installations.
• Diagnose, test, and repair mechanical and electrical issues as needed.
• Facilitate software deployment, updates, and customer training.
• Attend trade shows and industry events to network and promote Avonnex’s offerings.

Qualifications and Skills

• Technical Expertise
• Proficiency in Microsoft Office and other IT tools.
• Customer-Focused Communication
• A proactive, “Can do” approach
• Excellent customer service skills, with the ability to explain technical concepts to non-technical users.
• Effective verbal and written communication skills for customer interactions and documentation.
• Additional Requirements
• Clean driving license and ability to travel with occasional overnight stays.