Transport Operations Manager

Description:

Booker, the UK’s leading food and drink wholesaler, is seeking an experienced Transport Operations Manager to lead and oversee transport operations at its Hemel Hempstead distribution centre. This key leadership role will report directly to the General Manager and manage a team including drivers, trainers, managers, and admin staff, operating a fleet of Class 1 and Class 2 vehicles.

You will play a pivotal role in managing performance, ensuring legal compliance, optimising costs, and developing a strong, people-first departmental culture. As part of the site’s senior management team, you'll be instrumental in strategic planning, team leadership, and operational excellence.

Key Responsibilities:

• Manage and achieve the transport department’s budget and KPIs

• Ensure compliance with DVSA regulations and internal/external audit requirements

• Motivate, coach, and develop transport staff, recognising and addressing both strong and weak performance

• Maintain and optimise driver scheduling, agency use, and repair/maintenance costs

• Track and report on KPIs weekly; produce action plans for continuous improvement

• Implement strategies to reduce fuel consumption and improve KPL (kilometres per litre)

• Foster a positive, inclusive culture and create a “Great Place to Work” environment

• Ensure adherence to employment laws, including grievance and disciplinary processes

• Build productive relationships with union reps and support ER (employee relations) strategies

• Develop succession plans and identify training needs across the team

• Deliver outstanding on-time delivery performance and customer communication

Technical Skills and Knowledge Required:

• CPC Qualification (Essential)

• Management experience in a unionised, fast-paced logistics setting

• Strong PC and analytical/reporting skills

• Sound knowledge of health & safety, people planning, scheduling, and compliance procedures

• Familiarity with contract employment, disciplinary action, grievance protocols

Capabilities and Attributes:

• Flexible, self-driven, and proactive with a hands-on leadership style

• Excellent communicator with ability to influence at all levels

• Organised and methodical with strong decision-making and judgment skills

• Resilient, adaptable, and open to change and innovation

• Strong team player and collaborator

• Ability to motivate and build high-performing teams

What’s in It for You?

• 10% off purchases at Booker (with additional double discount events)

• Tesco Colleague Discount Card after 3 months (10–15% off, including Tesco Cafe and F&F fashion)

• Discounts on Tesco Mobile, Tesco Bank insurance, and Tesco Pharmacy health services

• Access to RAC Breakdown Cover discounts

• Save As You Earn (SAYE) share scheme eligibility

• Pension contribution matching (up to 5%)

• Life assurance (up to 3x annual salary)

• Access to a Virtual GP and Employee Assistance Programme

• Cycle to Work Scheme and other discount platforms

• Generous holiday package

About the Company:

Booker is the UK’s leading food and drink wholesaler, operating over 190 cash & carry branches, 8 distribution centres, and multiple support locations. As part of Tesco plc, Booker serves a diverse customer base including retailers, caterers, and small businesses across the UK. The organisation prides itself on inclusivity, diversity, and providing flexible, career-enhancing environments.