Description:
We're looking for customer-focused people to join our Insurance team and become experts at helping our customers find the best products and services that make travelling easy, simple and fun. We're searching for diverse perspectives and big ideas from people who are curious and keen to learn!
The Role
By joining our team you'll:
- Use your excellent rapport-building and listening skills to quickly connect customers with products and services that enhance their holiday experience
- Use empathy and initiative to resolve issues quickly, creating an epic customer experience
- Be the voice of Holiday Extras, talking to our customers over the phone. Strong, adaptable and empathetic communication skills therefore are a must
- Become a product expert and brand ambassador, developing in-depth knowledge of our range of insurance products and services. Every conversation helps us better understand our customers and their trips, so we can make tailored recommendations and deliver trusted, great-value products that enhance every journey
- Play an important part in achieving our strategic goal, "Personalised Extras for Every Holiday", becoming the number one place for customers to prepare for their trip
- Receive full training and support from our dedicated Contact Centre Trainers. Starting with a 3-week induction programme, designed to give you the knowledge and confidence you need to be successful in the role. Followed by weekly 1-to-1 coaching and mentoring to support your continual development.
- Learn and use cutting-edge tech, including your own Apple Macbook from day 1, as well as access to the Google Workspace suite and other apps. If you've never used these before - we'll show you how
- Be part of a supportive, thriving, ‘be one team' environment where our values are embedded - we celebrate success together with our Group Profit Share Bonus Scheme, as well as enjoying our famous culture with seasonal events such as parties and BBQs. Learn more about our unique culture here.
Why you'll love working here
- Growth and opportunity: This role is a great opportunity to build knowledge of the business, strengthen your skills, and develop personally and professionally. You'll gain insight into how different teams work and where your strengths and interests lie, so when opportunities come up internally, you'll already have the experience and understanding to take that next step with confidence
- A world of perks: 25 days' holiday + your birthday off, enhanced parental leave, life assurance, pension, and discounts on everything from cinema tickets to holidays
- Wellbeing focus: Employee Assistance Programme, mental health first aiders, holiday buy scheme, discounted gym membership, and private medical insurance after four years