Description:
This role will be responsible for both AIG UK’s and Talbot’s delivery and execution of the Claims strategy. This will include claims management and outcomes, total cost of claim, data, digital and GenAI initiatives and alignment with key stakeholders, control of the claims budget as well as acquisition, development and retention of talent.
Key Responsibilities For This Role Include
- Senior point of contact for claims for internal UK stakeholders, committees and functions (e.g., CEOs, HR, FP&A, Distribution, Underwriting)
- Representing the UK and Talbot claims organisations on the International Claims Leadership team and supporting the International Chief Claims Officer with driving our broader strategic aims.
- Lead delivery of the Claims strategy in AIG UK and Talbot through initiatives that are aligned with Global/International claims, as well as AIG UK and Talbot business plans and priorities.
- Responsible for leading and managing the AIG UK and Talbot claims team.
- Responsible for effective delegation of Claim Authorities to AIG UK and Talbot in accordance with the Global/International Framework.
- Optimising the operational, technical and quality performance of the AIG UK and Talbot claims functions (including through analysis of portfolio level data and metrics) and implementing corrective and/ or improvement actions where appropriate.
- Working with the International and Global Technical Claims leadership on various strategies, including large loss management, claims trend data analysis and implementation of data, digital and Gen AI initiatives.
- Responsibility for the expansion of Claims by AIG Assist to AIG UK and implementation and execution of Claims by AIG Assist within AIG UK.
- Managing direct claims expense for AIG UK and Talbot within budget and ensuring that ALAE is monitored and controlled effectively.
- Oversee the implementation of business plans across AIG UK and Talbot and ensure that agreed to targets and priorities are met.
- Lead cross functional collaboration efforts across the business, including ensuring that claims actively support growth and efficiency priorities within the wider business.
- Responsibility for workforce planning and identifying the skills needed to deliver the short and long-term objectives of the business.
- Ensure AIG UK and Talbot have a strong reputation for Claims excellence and service delivery in the marketplace.
- Represent AIG UK’s and Talbot’s interests with key customers and brokers and take responsibility for developing and delivering the claims value proposition.
- Develop tools and strategies, in collaboration with HR, to attract and retain top industry talent and develop high performing teams, including succession planning, learning and development and talent management.
- Ensure that UK claims is operating within appropriate regulatory framework boundaries at all times (given regulatory responsibilities, a strong understanding of the regulatory and legal environment in the UK and Lloyd’s is preferred).
- Adhere to and embed risk policies, Statement of Operating Standards and the relevant policies, audits, controls and ERM procedures.
- Drive a culture that promotes collaboration, diversity and inclusion.