Description:
Avalara is seeking a VAT & e-invoicing Sales Leader, EMEA to join our rapidly expanding, Avalara Europe EMEA Commercial team.
The new business teams' mission is attract and close new clients from varying industries for Avalara's outsourced VAT software offering. The new business manager will manage a team of sales executives who drive new sales for our software products.
They will be responsible for providing both management and technical leadership. Amongst other responsibilities they will selects, develop, and evaluate personnel to ensure the efficient operation of the function.
Job Duties:
- Manage a team of new business sales executives who build post-sales relationships with customers to drive and increase adoption and utilization of company products.
- Develop a trusted advisor relationship with partners and internal teams, such that all activities are closely aligned with their customer's business case and business strategy.
- Cultivate a sense of urgency, professionalism, and execution that establishes a new level of expected customer service performance.
- Proactive, horizontal collaboration.
- Break down silos between product, engineering, support and service organizations through proactive, cross-functional collaboration to evolve process and practices to be scalable and repeatable.
- External collaboration with partners and technical vendors for cross-vendor technical support during reactive escalations or proactive product improvement initiatives.
- Build rapport across Avalara's technical ecosystem to resolve process and product breakdowns; assist with technical situations where multi-vendor collaboration is vital to customer success.
- Technical management of a critical situation, working in tandem with Avalara stakeholders during an escalation until reaching pre-determined exit / resolution criteria.
- Collaborate with Avalara departments (product, support, compliance, contracts, accounting, legal) to resolve issues as appropriate, while driving consistent responsiveness and communication across involved stakeholders.
- Capture and organize Voice of the Customer feedback through surveys, critical situations, social media and advisory boards into strategic improvement projects.
- Serve as subject matter expertise for their product
- Attend continued product trainings to assure continued expertise from a technical front.