Veterinary Client Care Assistant

Description:

London Vet Specialists have an exciting opportunity for an organised and professional Client Care Assistant to join their team. In this role you have the opportunity to work in a thriving veterinary hospital welcoming their clients and patients. The role is full-time at 40-hours per week. Monday to Friday shifts are between 8am-7.30pm.

The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients, visitors, and referring vet practices. This will include
 

• Arranging appointments over the phone and via email
• Keeping accurate records
• Various clerical duties related to patient care
• Helping to facilitate accurate communications between clients, veterinary surgeons, our nursing teams, and hospital manager.
   

Our client care assistants should create the image and the first impression of our business, remaining calm, courteous, and professional always, regardless of a client or visitor’s behaviour. Our client care assistants should make a positive impression, ensuring clients feel confident in our service, and help to set clients at ease if they are worried.

This position requires a practical knowledge of the hospital’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.