Vision Information Line Advisor

Description:

We are looking for a Vision Information Line Advisor to act as the first point of contact for individuals seeking information and support relating to visual impairment. In this role, you will provide clear, accessible and empathetic guidance to a wide range of callers, including people with visual impairments, their families, carers, employers and healthcare professionals. You will play a key part in helping callers understand the options available to them, offering appropriate advice, referrals or signposting to relevant services. Using your judgement, you will recognise when to involve a specialist or manager to ensure every interaction is safe, accurate and consistent. With a strong understanding of our services and processes, alongside awareness of external resources, you will deliver reliable information and create a positive, supportive experience for every caller.

You don’t need to meet every single requirement to be a great candidate. Most people learn parts of the job once they’re in post, so if a role interests you and you believe you could grow into it, we’d love to hear from you.

We’re committed to fair, accessible recruitment. If you need any adjustments, like extra time, a different format, or other support, at any stage of the process, just let us know. Please contact People and Culture via peopleandculture@sightscotland.org.uk who can arrange for any support you need.

About us

For more than 230 years we've been supporting and empowering people with sight loss to live fulfilling lives. We’re proud of what we’ve achieved, but we want to do more. We will build on our rich history to create an organisation which is prepared for the future, and ready to respond to the needs of people impacted by vision loss.

Our vision is bold. We want to be at the leading edge of positive societal change by:

• Investing our funds in the support that makes the biggest difference

• Putting our community at the heart of what we do

• Campaigning for change

• Accelerating prevention and treatment of eye conditions

• Fostering a collaborative culture of innovation and learning