Visitor Operations

Description:

The high performing team you will be joining is experienced in a broad range of disciplines, with everyone working closely together to look after Cragside for our visitors, both present and future, to enjoy. We are at our best when the place is buzzing with thousands of visitors.

With your inherent motivation to get things done, you will relish working collaboratively with the Property Curator and other key colleagues based on and off the property, as well as like-minded partner organisations.

What you'll be doing:A resilient, visible, people manager adept at driving strong performance within your teams, you will be as comfortable overseeing daily opening arrangements and targets, as you will be developing plans to improve the visitor experience and managing budgets.

With a keen eye for detail, you will champion the highest standards of presentation across the property, with a similar focus on service excellence, accessibility, and safety.

Calm, confident and capable, you will relish the decision-making role as principal Duty Manager. You will also put your communications skills to great effect both internally and externally in order to lead your teams, work collegiately with colleagues and also promote Cragside.

You'll be a member of the Property Leadership Team and will be working Sunday to Thursday each week along with regular bank holidays.

• Who we're looking forA dynamic, pragmatic, and energetic leader with a proven track-record in visitor operations.
• An experienced and effective line manager, who prizes supporting, coaching, and mentoring their team whilst expecting high standards of performance.
• Well-organised, able to balance competing priorities and demands.
• Adept at managing the operation i.e. budgets, rotas, and planning.
• A confident and calm presence, able to bring people together to create a united team across the property.
• Able to engage with external stakeholders and develop partnerships with ease and confidence.
• The holder of a full UK driving licence.

Please also read the full role profile attached to this advert.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary