Visitor Services Assistant



This post will help us maximise the commercial potential of the Museum and ensure we always provide excellent visitor services. As a key member of the museum’s Visitor Services team and it being a key customer-facing role, you will be required to:

  • Combine retail, café and visitor services skills.
  • Work closely with another Visitor Services Assistant, the Retail Manager, be managed by the Visitor Services Manager and supported by a growing team of volunteers.
  • Be the first point of contact for all visitors, providing them with detailed information and consistently offering a welcoming, friendly and efficient service.
  • Provide excellent customer service, written and verbal communication skills.
  • Remain calm under pressure, be able to prioritise jobs, to notice and act on the small details that contribute to our high standards of presentation.
  • Have excellent time management skills to ensure that all Front of House tasks are completed efficiently.
  • Understand the importance of adhering to data protection legislation by protecting the personal data of our visitors and other staff.
  • Be responsible for the efficient and profitable running of the DMAC’s beautiful shop and café.
  • Have strong drive for achieving sales targets.
  • Approach visitors with confidence and actively sell a wide range of products
  • Provide exceptional care to our visitors and selling tickets and products.
  • Support the Visitor Service’s team to manage the museum’s café and shop.
  • Help manage stock, ensuring ordering is done in a timely fashion.
  • Assist the Visitor Services Manager, Learning Manager and Visitor Services Assistants in the delivery of DMAC events, venue hire and group visits.
  • Have experience and confidence with Word, Microsoft, Excel, Till and database systems.

Principle tasks and responsibilities

Organization Ditchling Museum of Art + Craft
Industry Museum Jobs
Occupational Category Visitor Services Assistant
Job Location London,UK
Shift Type Morning
Job Type Contract
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-03-19 1:59 pm
Expires on 2023-05-03