Description:
As Volunteer Systems Manager, you will play a central role in bringing this vision to life by designing and delivering the systems that sit at the heart of the programme. You’ll shape how the volunteer management system and mobile application are used, creating simple, effective and scalable solutions that work for both volunteers and delivery teams.
What you’ll be doing
- Leads on the configuration and ongoing management of the volunteer management system (Rosterfy), ensuring it is set up to support all stages of the volunteer journey.
- Works closely with the Volunteer Management team to understand their needs and translate them into clear, effective system processes and workflows.
- Ensures the system setup balances event requirements with platform capabilities, making best use of available functionality.
- Identifies and implements solutions to improve efficiency, reduce manual work and enhance the overall volunteer experience.
- Supports integration with other event systems, working with ICT and external providers to ensure smooth data flow and compatibility.
- Provides clear guidance and support to the Volunteer Management team, helping them use the system effectively and confidently.
- Ensure data is managed accurately and securely across the volunteer lifecycle.
- Develop and deliver training, guidelines, webinars and onboarding sessions to ensure volunteer teams are confident using ICT systems.
- Ensure that all ICT milestones defined by the Volunteer Management team are monitored and delivered on time.
What we’re looking for
Essential experience and skills:
- Strong understanding of how to use and configure digital systems to support large-scale programmes or operations.
- Confident working with digital platforms and systems, with the ability to take ownership and drive improvements.
- Experience of establishing trusted relationships at all levels.
Why apply?
We offer a competitive salary and benefits (including 25 days holiday, pension and private medical insurance), alongside the opportunity to be part of a landmark international sporting event.
Location & Working Pattern
Based at Wembley Stadium, with travel across the UK & Ireland as required.
- 2026: 3 days/week onsite
- 2027: 3–4 days/week onsite
- 2028: Full-time onsite during tournament delivery
Application Process
Our process is designed to be clear and fair:
- Application review.
- Online assessment (role dependent).
- Interview(s) – typically first stage via MS Teams and final stage in Wembley Stadium.
- Offer.