Web Content Manager

Description:

We are responsible for the delivery of nearly 4 million examination results per annum, including A-Level, GCSE, BTEC and T-levels for students in UK and International centres. Our in-house systems process every learner from registration to marking and certification, in a highly regulated business. We currently operate a hybrid estate of predominantly bespoke systems, with an ongoing strategic transformation programme to migrate from on-prem to cloud based, cost effective, scalable, and resilient services.

Pearson’s Apprenticeships

Our mission is to develop a programme that will help Pearson, its employees and its managers to progress in their lives and careers through the high-quality Apprenticeships that we at Pearson provide. We are proud of our Apprenticeship Programme, offering a range of Apprenticeships in Business Administration, Customer service, management, digital industries & IT, Financial services and many more. Our apprenticeships range from level 3 through to Masters level and we have intakes throughout the year.

Pearson believe that learning opens up opportunities, creating fulfilling careers and better lives. If you’re as passionate about apprenticeships as we are, then please do visit our website to find out more and see the full list of apprenticeships we have on offer: http://pearson.jobs

About the Job

The position is for an Apprentice Web Content Manager. Alongside your training you’ll gain the following hands-on experience:

• Learn to provide governance, guidance and support to business users and content authors in planning and optimising customer journeys, ensuring content is clearly presented and signposted.
• Train on how to deliver centralised content projects and support requests for ad hoc updates to copy/documents on websites, including editing content supplied by the business and building new pages/content areas, ensuring a high level of customer service is provided to business and content owners.
• Learn how to use web analytics and other digital marketing tools to provide insight to optimise customer journeys, improve conversion rates and website goals and improve the quality of website content.
• Taught how to use our web content management systems
• Translate business requirements into functional requirements
• Learn about web usability and accessibility
• Create training and support documentation
• Use a ticketing system to handle content requests
• Basic HTML coding would be useful but not essential.