Web Operations Executive

Description:

As a Web Operations Executive, you will play an active role in driving improvements across all TUI digital channels, working closely with technical and business teams. Continuously monitor digital channel activity identifying problems/defects and solutions for issues which impact site operations, performance, and channel integrity.

You will champion the customer and drive resolutions for incident and defects across the digital experience, influencing the team to prioritise fixes in the backlog of work. You will be responsible for monitoring and reviewing KPI’s to provide up to date impact analysis, working with other members of the Digital Operations team to improve the customer journey and increase conversion. Sharing best practice across the wider Digital Operations team is key in ensuring end to end platform operational excellence.

Collaborating with other areas of the business including the development teams, technology service management and Web DevOps, you will drive our business priorities to achieve agreed KPI’s and business objectives. Working closely with the SEO team, you will identify areas of improvement in performance to ensure there is no detriment to our ranking.

Supporting the Digital Operations & Performance Lead, you will input and drive engagement through the Website Performance Forum ensuring priority incidents are tracked to reduce the page load across all channels in line with agreed KPI’s in line with Google Web Core Vitals.

Using the tools available to you will produce reports and dashboards to capture data meeting stakeholders requirements. Using this insight and data, you will proactively look for areas of improvement to drive better online customer experience and commercial business benefits.

You will be responsible for providing support for release activity by inputting operational, performance, monitoring requirements and attending pre-release meetings including daily stand-up and product development sessions.

Collaboration and alignment with the wider Digital Operation & Services team is key to support commercial activity – working alongside the Digital Services team acting as a key stakeholder for all Commercial change i.e. peak trading and brochure launch planning.