Description:
The Claims department seeks to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer centric, nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our clients.
The Wholesale Claims team manages both company market and Lloyd’s of London claims from three primary locations (London, Singapore, Australia), and emanating from three core divisions; Marine & Energy, PFR & Cyber, and Specialty. The Wholesale division writes in excess of $1.6bn GWP with a goal to grow to over $2bn GWP by the end of 2025. The claims team is highly regarded within the wholesale market winning multiple awards for its leading claims service.
What you’ll be doing:
- Working with the Claims Director, ensure compliance with the claims and delegated claims standards leading the annual review and attestation process.
- Lead Lloyd’s relationship management including oversight of the Claims Management Principle under the Lloyd’s Principles for Doing Business framework.
- Ownership of year-end financial audit process as well as any internal audit of the claims processes and controls.
- Drive appropriate processes and procedures ensuring compliance with LIC claims handling guidelines.
- Ensure the claims team has a robust framework to comply with key controls such as peer review and medicare reporting.
- Working closely with the CLT, lead key control responses including the annual claims manual review and claims authority matrix.
- Oversight of any regulatory changes impacting the claims team and represent the claims team for all governance related matters.
- Oversight of claims declinature process and output as well as complaints response providing input to the quarterly claims performance meeting and relevant Conduct Oversight Group reports/meetings.
- Management of the proposed future quality assurance function which will lead the peer review and technical review processes.
Key Skills:
- Have extensive governance experience, preferably with claims knowledge and/or technical experience.
- Have a good solid understanding of the Lloyd’s and London market frameworks.
- Strong stakeholder management capabilities with a pro-active approach to process reviews and oversight of risk control frameworks.
- An understanding of the consumer duty framework as well as experience managing regulator expectations.
- Have people leadership skills and demonstrate the ability to develop and provide clear instructions and training.
- Have experience providing qualitative and quantitative reporting with good IT skills, including Microsoft Word, Excel, PowerPoint and Outlook.