Wholesale Service Desk

Description:

What’s it like to work at South East Water?

You’ll grow a career with a meaningful purpose. Be you, belong and be valued.
 

• Come to work to be safe, valued, and trusted.
• We’ll encourage you to create and pursue new opportunities for personal growth.
• A place to be the real you, build deeper connections and enjoy a sense of belonging.
• Be invested in helping us to create a sustainable water supply for now, and in the future.
   

What will you mainly be responsible for delivering?
 

• To ensure an excellent standard of customer services is provided to Business Retailers by assisting in technical enquiries received by either writing or telephone.
• Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance and attendance.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Proactively work queues to ensure wholesale service level requirements are met.
• Ensure all your transactions are correctly uploaded into CMOS and are accepted by the Market Operator
• Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.
• Attend and contribute to team meetings with team, peers and colleagues.
   

What do you bring to the role?
 

• Able to train at Snodland Kent initially in standard office hours for a minimum of 3 weeks (dependant on progress).
• Able to work from the Snodland office when required (minimum of 2 days a week)
• Have a strong internet connection to allow home working.
• You’re passionate about customer service.
• Knowledge of water supply networks useful but not essential
• Understanding of the Non Household Retail Market is desirable but not required.
• You communicate positively in an extremely busy working environment.
• You enjoy problem solving and determined to find the best solutions.
• You’re able to make decisions quickly and be able to multitask.
• Have 4 GCSE passes (or equivalent), including Maths and English. An NVQ Qualification Level 2 or above in Customer Service/Business Administration is desirable.
• You’ll possess excellent computer skills and the ability to flex between different computer systems