Description:
Work Coach Team leaders are responsible for coaching, leading and building the team to achieve national performance measures.They will achieve this by:
- Creating an inclusive team environment, embracing different individual needs, views, and ideas.
- Motivating, developing, and encouraging teams and undertaking regular performance reviews.
- Identifying risks to performance and ensuring continuous improvement by ensuring colleagues are capable and empowered to build their skills and confidence.
- Identifying priorities to ensure the delivery of yours and others’ objectives.
- Support work coaches to deliver excellent service to claimants including vulnerable people and those who have complex needs and/or a disability.
- Monitoring and improving the quality of the customer experience.
- Suggesting continuous improvement ideas themselves and encouraging and enabling their people to suggest and implement continuous improvement activity and innovation.
- Support work coaches to develop and maintain labour market links and knowledge.
- Being an active member of a leadership team, providing visible and effective leadership, taking a personal lead in engaging with and communicating key messages and implementing corporate changes.