Description:
We are seeking a highly organised, commercially aware, and design-conscious Day 2 Workspaces Project Manager to lead the post-occupancy (Day 2) delivery stream for our flexible office portfolio. Reporting to the Day 1 Workspaces Project Manager, this role is key to managing minor works, customisation projects, refresh capex, and continuous improvements across our growing estate of fitted and fully managed spaces.
You will collaborate closely with internal teams (Design, Leasing, Procurement, Customer Experience) and external suppliers to ensure all Day 2 projects are delivered efficiently, on-brand, and to the highest design and customer standards.
Key Responsibilities
Project Delivery & Coordination
- Lead the planning, budgeting, procurement, and delivery of Day 2 minor works, capex refresh, and customer customisation projects
- Track and manage all project-related approvals, cost centres, contractor scopes, and schedules
- Ensure alignment with design guidelines, sustainability goals, and brand standards
- Maintain accurate GA plans, FF&E inventories, and documentation for each site
Stakeholder Management
- Liaise with Leasing, CX, and Portfolio teams to define and meet customer requirements
- Coordinate with Procurement and external contractors to maintain a flexible and responsive supply chain
- Influence internal stakeholders and external consultants to maintain programme targets and service quality
Process & Commercial Development
- Continuously improve Day 2 project workflows, reporting structures, and supplier performance
- Track GPE margins, cost approvals, and commercial KPIs in collaboration with finance and procurement
- Implement and optimise systems for inventory reuse, FF&E procurement, and art/layering requests
Compliance & Reporting
- Ensure all works comply with internal H&S protocols and wider corporate responsibility policies
- Provide formal reporting on cost tracking, project status, and contractor performance
- Support and document approval workflows for bespoke customer requests
Skills & Competencies
- Highly organised with the ability to manage multiple concurrent minor works projects
- Strong project management fundamentals (budgeting, programming, contractor coordination)
- Excellent interpersonal and communication skills, with the ability to influence stakeholders
- A commercial mindset focused on driving cost efficiency and value
- Detail-oriented and design-sensitive, with a passion for high-quality delivery
- Able to work autonomously and drive results in a fast-paced, evolving environment
- Collaborative and responsive, with a positive and solution-oriented attitude
Experience Required
- Demonstrable project management experience in flexible workspaces, office fit-out, or commercial real estate
- Strong background in minor works delivery, with knowledge of design-led environments
- Understanding of FF&E, GA plan coordination, and contractor procurement
- Proven ability to deliver projects on time, within budget, and to a consistently high design standard
- Knowledge of sustainability, health & safety, and office user experience considerations