Description:
We are recruiting for Zonal Operations Leads to join our team in delivering our award-winning theme park scare event!
Our Zonal Operations Leads play a key role in motivating, supervising and training the teams that work across our range of rides, retail units and Front of House and Guest Service areas. You'll be responsible for ensuring that all front line staff are proactively delivering excellent customer service and interacting with guests, to help resolve any issues that may arise for both our guests and staff. This is a fast paced, varied and exciting role that will see you at the heart of making sure the highest standards are delivered to our guests.
What You'll Be Doing...
In this role, you will be effectively delivering and supervising front line staff in one many areas across park
- Coaching and motivating your allocated team of staff - leading efficient operations and great guest experiences, including leading engaging daily team briefings.
- You'll lead by example on the front line to ensure that the highest standards are delivered to our guests and to drive excellent customer service standards across the theme park. You'll also assist the Zonal Operations Managers with managing team members to ensure that both good and poor performance is managed across the zone.
- Be an escalation point for any in the moment guest feedback, providing suitable resolutions in a confident and calm manner.
- You'll carry out regular, routine Health & Safety inspections and duties in accordance with site processes and procedures.
- You will be responsible for managing and reducing downtime on our attractions, to ensure the best service for guests. You'll also be trained as a member of our attraction evacuation team, which will involving working at height and using specialist equipment following full training.
- Deliver set targets based on department KPI's, in areas such as cleanliness, utilisation and downtime across your area - leading others to ensure that our high standards are met and maintained.
- You will also regularly take the role of Duty Manager, becoming the face of the department and contact point for the daily operation.
Qualifications & Experience
- Due to nature of the role and working hours, applicants must be 18 years old or over.
- You'll have a clear understanding of Health and Safety commitments within a visitor attraction, and an understanding of amusement ride devices policy and procedure enforcement.
- Successful applicants will have experience of leading and motivating teams - and an interest in training and development would be desired.
- Ability to have honest and open conversations with team members who require additional support, along with the skills to lead and uphold the required standards in moments of pressure whilst delivering good results.
- Demonstratable problem solving and decision-making techniques, and the ability to complete tasks with a high level of ownership.
- Strong communication and personal presentation skills, as this role will involve communication with other departments and senior management.
- A high level of personal presentation and standards.
- Applicants must be proficient in the English language.