Admissions Officer

Description:

The Admissions Officer plays a key role in delivering a professional, accurate, compliant and student-focused admissions service at London College of Contemporary Arts (LCCA).

The post-holder will be responsible for supporting the applicant journey from application through to offer and enrolment, ensuring that applications are assessed and processed accurately, efficiently and consistently in accordance with LCCA's admissions policies, approved entry requirements, awarding-body requirements and applicable UK higher education regulations and guidance.

The role requires a sound understanding of the UK higher education, admissions principles, academic entry requirements, applicant documentation, qualification assessment, identity verification, admissions compliance and data protection.

Admissions Officer will work collaboratively across the wider Admissions function, including the Admissions Operations and Admissions Interviewing teams, as well as with other internal stakeholders.

The successful candidate will need to demonstrate professional curiosity and a willingness to continuously learn, adapt to changing requirements and develop their knowledge of higher education admissions, regulatory expectations and institutional processes.

Key Responsibilities

Assess and process applications and its supporting documentations accurately and efficiently in line with admissions policies, procedures, entry requirements, and service level agreements to determine eligibility against academic, English language, identity, and other admissions requirements.
Develop and maintain a strong understanding of LCCA's academic portfolio, progression routes, qualification frameworks, and academic expectations across all levels of study.
Apply admissions criteria consistently and make evidence-based admissions recommendations and decisions within delegated authority, escalating complex or non-standard cases where appropriate.
Support applicants throughout the admissions journey, providing a professional, responsive, and student-centred experience from application through to enrolment, ensuring all admissions decisions are transparent, fair, consistent, appropriately documented, and aligned with institutional requirements.
Process offers, conditions, and admissions outcomes accurately and within agreed timescales.
Conduct thorough verification of qualifications, transcripts, certificates, identity documentation, and other supporting materials using approved verification processes.
Identify discrepancies, inconsistencies, incomplete documentation, authenticity concerns, or potential risks and escalate appropriately.
Maintain accurate, auditable records of admissions assessments, verification activities, decisions, communications, and applicant outcomes within relevant systems.
Demonstrate knowledge of UK higher education structures, international qualifications, progression pathways, awarding bodies, validating partners, and the UK HE student admissions requirements.
Ensure all admissions activities are conducted in compliance with relevant legislation, regulatory requirements, and institutional policies, while maintaining the secure, confidential, and accurate handling of applicant information in accordance with OfS, UK GDPR, safeguarding, equality, diversity and inclusion, consumer protection, and quality assurance requirements
Support audits, quality assurance activities, and regulatory requirements through accurate record-keeping and adherence to established processes.
Collaborate effectively with Admissions Operations, Admissions Interviewing teams, academic colleagues, and other stakeholders to support efficient applicant progression and decision-making.
Maintain accurate data across admissions and student information systems, contribute to reporting and data quality activities, and identify, resolve, or escalate data discrepancies.
Support the testing, implementation, development, and continuous improvement of admissions systems, processes, policies, and applicant experience initiatives.
Demonstrate adaptability, professionalism, and a commitment to continuous learning, sharing best practice, improving service delivery, and working effectively within a high-volume admissions environment with changing priorities and deadlines.

General Responsibilities

The post-holder will be expected to:

Demonstrate high levels of accuracy, attention to detail and professional judgement.
Work in accordance with LCCA's values, policies and expected standards of professional conduct.
Treat all applicants fairly, consistently and respectfully.
Maintain confidentiality and protect applicant and institutional information at all times.
Apply admissions criteria consistently without inappropriate influence or bias.
Recognise the importance of academic integrity, admissions integrity and institutional reputation.
Take ownership of allocated work and manage competing priorities effectively.
Meet agreed deadlines and service-level requirements, particularly during peak admissions periods.
Escalate risks, concerns, exceptions and potential compliance issues promptly.
Work collaboratively and positively as part of a wider professional services team.

Knowledge & Experience

Essential :

Experience in UK higher education admissions, student services, or educational administration.
Knowledge of admissions processes, qualification assessment, and applicant journey management.
Understanding of the UK higher education frameworks, entry requirements, and regulatory compliance obligations.
Proven ability to evaluate applications and supporting documentation accurately and fairly.
Excellent communication, relationship-building, and stakeholder engagement skills.
Strong organisational, analytical, and decision-making capabilities.
High level of accuracy, professionalism, and discretion when handling sensitive information.
Proficiency in Microsoft Office and student information systems.
Awareness of creative sector opportunities and student progression pathways.