Air and Ocean Export Coordinator

Description:

Role Purpose:

• To control Air Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service.

Position Specification:

• Manages all bookings from start to finish for allocated customers
• Develops relationship with allocated customers
• Issues booking instructions to overseas offices
• Processes Export bookings
• Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.
• Proactively informs the customer on shipment status, exceptions and provides intermediate updates on incident solution
• Processes UK Customs Clearance
• Manages any other site involved in a shipment
• Develops processes and tools to support customer interface and communications
• Takes and handles customer inquiries
• Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
• Ensures correct on time billing to the customer and accruals
• Has full responsibility for end-end file handling.

Key Skills

• Strong background in Air Freight Forwarding export is advantageous
• Instinctive Customer Service ethic
• A 'get the job done attitude
• Thoroughly embedded knowledge of start to finish Air Freight process Results driven and good attention to detail
• Good written and spoken English
• Good interpersonal skills
• Ability to build relationships with customers
• Able to prioritise, perform under pressure and work using own initiative.