Description:
Responsible for the selection and use of Qualitrol products to satisfy customer application requirements. Main duties include, but are not limited to: order assistance (quoting, pricing and delivery determination), review of design drawings, as well as technical support for manufacturing, sales and product management functions as appropriate.
Key Responsibilities
- Respond to customer requests for information on Qualitrol Products and Applications of products, helping to enhance Qualitrol’s sales in the process.
- Provide customer technical assistance for product questions and problems from the point of quotation request through post shipment and installation.
- Provide written quotations for all standard and custom design products.
- Implement appropriate pricing policies, including; determination of pricing for non-standard products as well as resolving system-pricing discrepancies.
- Assist order admin team with any queries relating to Purchase Orders.
- Research and determine product solutions, derivatives, custom designs as necessary to meet agreed upon customer needs.
- Be extremely proactive and customer responsive. Customer feedback should be positive regarding response quality and timeliness.
- Support manufacturing by answering questions as required and trouble-shooting order related problems.
- Analyze product failures and customer concerns. Assist in customer quality concerns. Generate reports and CQC’s as required.
- Travel in support of sales organization may be required periodically.
Essential
Education and Experience:
- BS Degree Engineering.
- Strong analytical and problem solving skills.
- Minimum 3 years’ experience in manufacturing or equivalent
- Excellent verbal and writing skills.
- Fluent in English (written & spoken) (required)
- Proficiency in a second European language would be preferable
- Strong customer service orientation.