Technical Support Engineer

Description:

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support

team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern

technologies and concepts and solve technical questions.

This individual should have significant technical knowledge and understanding of IT,

networking, and cyber security concepts, combined with the ability to troubleshoot technical

customer issues and maintain a clear, professional, and efficient customer interaction.

This position reports directly to the Technical Support team manager and based remote in the UK with a preference for the Belfast area.

What You'll Do

Provide post-sales phone and email support to the Delinea customer base.

Resolve technical customer problems and drive process/policy improvements through root cause analysis.

Call customers to troubleshoot technical issues.

Participate in group problem solving meetings to overcome challenging issues.

Researching and solving complex issues.

Working closely with Team Lead to meet SLA and customer requirements.

Test and verify product functionality to reproduce customer issues.

Document detailed failure and solution information within cases.

What You'll Need

2+ years in a Technical Support Engineer role preferred.

2-year degree required; 4-year degree in Computer Science or related program a plus.

Experience with SQL 2014 or higher.

Ability to write and demonstrate SQL queries or scripts preferred.

Experience with PowerShell, Bash or other scripting languages a plus