Application Support Engineer

Description:

We're looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.

What You'll Be Doing

• Providing technical support and resolving application issues within agreed SLAs
• * Troubleshooting and managing client tickets from start to resolution
• * Working closely with stakeholders, analysts, and developers
• * Communicating clearly with clients and delivering excellent customer service
• * Gathering requirements for system changes (RFCs) and supporting their delivery
• * Testing, documenting, and supporting application updates
• * Assisting with debugging and implementing improvements (training provided)
• * Contributing to team development and continuous improvement initiatives

Skills Required

• Must have commercial experience in application/software support
• Must have some exposure to C# or SQL
• Strong problem-solving and analytical skills
• Excellent communication (technical → non-technical)
• High attention to detail and organisation
• Self-motivated with a willingness to learn