Assistant Box Office Manager

Description:

We are now looking to appoint an Assistant Box Office Manager to our existing team. This role will:
 

• Manage a team of Box Office Assistants, ensuring they are supported and motivated to deliver a consistently positive customer experience across a range of sales and services.
• Undertake Box Office duty management, providing successful day-to-day delivery of the Box Office operation and incomings.
   

Please note, this role involves regular evening and weekend shifts on a rota with other Assistant Box Office Managers.

This Is An Exciting Opportunity To Bring Your Customer Service And Ticketing Expertise To One Of The World’s Busiest Theatres. The Successful Candidates Will Be Able To Demonstrate The Following
 

• Knowledge and experience of the operations of a busy Box Office
• Experience of managing or supervising a busy ticketing operation
• Experience of positively influencing, motivating and supervising staff teams
• Experience of delivering excellent customer service via multiple channels
• Strong IT skills
• Excellent communication skills and an ability to deliver briefings and information in written and verbal form.
   

Our CRM is Tessitura so experience with this system will be highly regarded. If you have used Tessitura previously, please ensure you reference this in your application.

The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.

We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.

We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.

The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.