Assistant Care Manager

Description:

At Home Instead, we support a variety of adults of all ages—not just the elderly. Some of our clients might need help recovering after an operation, while others may have disabilities or require ongoing support to stay independent.

Getting to know our clients is key to what we do. You’ll have the chance to build meaningful relationships with them and their families, ensuring they feel supported, valued, and heard. Every client is unique, and their care is tailored to their individual needs, whether it’s assistance with daily tasks, companionship, or more specialised support. We believe in empowering our clients to live life on their terms!

What You’ll Be Doing:

As our Assistant Care Manager, you’ll be the go-to person to support our Care Manager in delivering high quality private care for older people and adults with diverse needs across the local area. Here’s what you’ll be diving into:

• Supporting the Care Manager with all thing’s client-related—from consultations to care planning.
• Building strong relationships with clients and their families, ensuring everyone feels supported.
• Conducting care assessments and risk assessments to keep everything compliant.
• Keeping client records accurate and up to date in our Home Instead system.
• Introducing clients to Care Professionals and ensuring they’re the perfect match.
• Conducting quality visits to ensure clients are happy and we’re maintaining our high standards.
• Assisting with client care reviews and problem-solving when things need adjusting.
• Managing complaints and incidents—we’re always learning and improving.

And don't worry—training is provided to support you in your role, with opportunities to gain extra qualifications if you’re looking to grow even more! We work as a team so we’re to help you succeed in your role. If you need support, just ask!