Branch Client Service Leader

Description:

We are seeking an expert and dynamic individual to join our team as a Branch Client Service Leader! If you are a seasoned professional with a passion for client service, operational excellence, and team leadership, this is the perfect opportunity for you!

As the Branch Client Service Leader, you will lead a talented Client Executive team responsible for delivering outstanding service to both our internal and external clients. You will play a pivotal role in crafting our client service strategy and driving business outcomes, including client retention, satisfaction, operational targets, and encouraging a culture of performance and continuous improvement.

How You'll Make An Impact
 

• Lead and encourage the Client Executive team to deliver high-quality service in line with company standards.
• Collaborate closely with the Regional Client Service Leaders to achieve shared goals and objectives.
• Drive client retention and satisfaction, elevating AJG's value proposition to clients and prospects.
• Maintain a focus on operational excellence, meeting efficiency and performance metrics.
• Lead and grow a commercial client book.
• Lead all aspects of both team members and processes to optimize efficiency and effectiveness.
   

About You
 

• Bachelor's degree or equivalent experience in client service and/or claims management.
• CII Accreditations preferred.
• Proven supervisory experience with the ability to lead and manage teams effectively.
• Strong operational service delivery management expertise, encompassing people, process, and technology.
• Demonstrated success in designing and implementing service strategies.
• Prior experience leading teams in an operational service delivery or shared services environment, ideally within a matrix structure.
• Exceptional communication skills, capable of engaging stakeholders at all levels.
• Eligibility to work in the UK.