Branch Client Service Leader



We are seeking an expert and dynamic individual to join our team as a Branch Client Service Leader! If you are a seasoned professional with a passion for client service, operational excellence, and team leadership, this is the perfect opportunity for you!

As the Branch Client Service Leader, you will lead a talented Client Executive team responsible for delivering outstanding service to both our internal and external clients. You will play a pivotal role in crafting our client service strategy and driving business outcomes, including client retention, satisfaction, operational targets, and encouraging a culture of performance and continuous improvement.

How You'll Make An Impact

  • Lead and encourage the Client Executive team to deliver high-quality service in line with company standards.
  • Collaborate closely with the Regional Client Service Leaders to achieve shared goals and objectives.
  • Drive client retention and satisfaction, elevating AJG's value proposition to clients and prospects.
  • Maintain a focus on operational excellence, meeting efficiency and performance metrics.
  • Lead and grow a commercial client book.
  • Lead all aspects of both team members and processes to optimize efficiency and effectiveness.

About You

  • Bachelor's degree or equivalent experience in client service and/or claims management.
  • CII Accreditations preferred.
  • Proven supervisory experience with the ability to lead and manage teams effectively.
  • Strong operational service delivery management expertise, encompassing people, process, and technology.
  • Demonstrated success in designing and implementing service strategies.
  • Prior experience leading teams in an operational service delivery or shared services environment, ideally within a matrix structure.
  • Exceptional communication skills, capable of engaging stakeholders at all levels.
  • Eligibility to work in the UK.

Organization Gallagher
Industry Management Jobs
Occupational Category Branch Client Service Leader
Job Location Glasgow,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-03-23 4:54 pm
Expires on 2024-08-22