Business Support Assistant

Description:

Hertfordshire Constabulary’s Camera, Tickets & Collisions (CTC) Unit seeks a Business Support Assistant to provide essential administrative support at Stevenage Police Station. The CTC Unit oversees the enforcement of speed and red light cameras, ticket processing, and road traffic collision administration across Bedfordshire, Cambridgeshire, and Hertfordshire.

The role involves:

• Handling a range of enquiries from the public by phone, webchat, written correspondence, or face-to-face.

• Providing information and support to members of the public.

• Liaising with internal and external organisations and suppliers.

• Operating computer-based systems effectively.

• Performing broad administrative tasks to support CTC and wider teams.

• Occasionally traveling within the Tri-Force area for meetings or training (a valid UK driving licence is advantageous).

The successful candidate will help promote road safety and support law enforcement functions by ensuring efficient administrative processes.

Candidate Requirements:

• Excellent verbal and written communication skills.

• Confidence and attention to detail with a positive, flexible work approach.

• Proficiency in IT including word processing, spreadsheets, and databases.

• Prior experience in administrative roles and office equipment operation.

• Strong customer service skills.

• Ability and willingness to travel occasionally within the Tri-Force area.

Working Hours:

• Full-time, 37 hours per week.

• Monday to Thursday: 08:00 – 16:00

• Friday: 08:00 – 15:30

Benefits:

• Participation in a local authority pension scheme.

• In-house training and career development opportunities within police services.

• Access to a 24/7 Employee Assistance Programme for health and wellbeing.

• Eligibility for the Blue Light Card scheme offering discounts on travel, clothing, food, and more.

Application Details:

Applicants should submit an expression of interest (max 500 words) covering minimum entry requirements. Vetting will be conducted, including financial checks.