Business Support Manager

Description:

It’s a dynamic, fast-paced position that blends high-level executive support with field research, brand insight, and social media execution. You’ll act as a trusted right hand , clearing the way for leadership to focus on growth, while also serving as their eyes and ears across London’s hospitality scene.

If you thrive in environments where no two days look the same, this could be an exceptional opportunity.

The Role

Executive Support & Coordination

• Complex diary and inbox management for two senior principals
• Travel, dining and meeting logistics, ensuring seamless daily operations
• Acting as gatekeeper and key point of coordination
• Handling occasional personal administration with professionalism and discretion

Industry Research & Field Intelligence

• Visiting pubs, bars and hospitality venues to gather insight on trends, service styles and positioning
• Monitoring competitors and identifying potential collaborators
• Producing concise written and verbal briefings to inform strategic decisions
• Acting as an on-the-ground representative of the leadership team

Brand & Social Execution

• Managing and delivering against a pre-planned social content calendar
• Capturing engaging photo and video content while in the field
• Supporting community engagement across Instagram, TikTok and LinkedIn
• Monitoring brand sentiment and reporting insights back to leadership