Caseworker

Description:

Fresh Start Future Enterprises (FSFE) is a lived experience mentoring and advocacy service supporting individuals involved in the criminal justice system. We’re looking for a confident, organised, and empathetic Caseworker to join our Norwich-based team.

What you’ll do

• Work one-to-one and with groups in custody and the community
• Deliver workshops and personalised support plans
• Manage a diverse caseload, track progress, and record outcomes
• Help individuals access education, training, and employment
• Liaise with external agencies and attend professional meetings
• Support safeguarding processes and refer to specialist services where needed
• Use IT systems to maintain accurate client records

What you’ll need

• Experience in support, social care, criminal justice, or related roles
• Strong communication and crisis management skills
• Confidence working independently and in a team
• Ability to manage competing priorities with excellent time management
• Basic IT proficiency and ability to maintain records
• GCSEs (grade C/4 or above) in English and Maths, or equivalent
• A full UK driving licence and access to a vehicle

Desirable but not essential

• Higher level qualifications (Level 3 or above)
• Knowledge of issues such as homelessness, substance misuse, or mental health