Chief Marketing Executive

Description:

The Executive Partner’s (EP) role is to serve as a trusted advisor to our senior-most marketing executive clients and deliver exceptional value by orchestrating the full capability of Gartner (research, analysts, events and peer networking) to help each member-client, define and exceed their specific enterprise goals.

Executive partners work with clients to define develop, prioritize and/or critique marketing strategies and tactics; develop and/or transform overall skills and capability within the marketing organization; assist with the development and execution of a compelling marketing vision; aggregate and deliver Gartner research insights on key initiatives, priorities, and implementations; guide how to partner effectively as business leaders with other members of the c-suite and in general, becoming a trusted advisor for the SVP, EVP or CMO. With the support of their EP, our clients can achieve their goals more quickly, cost effectively and with a higher assurance of success.

What you’ll do:

Relationship Management

• The EP manages 15-20 senior executive member relationships (capacity expanded over time) and participates in account planning with Senior Client Managers and Senior Account Executives. These three individuals collectively and individually have responsibility for each assigned account.
• The EP actively participates in all phases of the member lifecycle: pre-sale, on-boarding, relationship management, delivery, review, and renewal.
• The EP performs annual virtual workshops for client member and leads CMO/SVP, Marketing breakout sessions during annual Marketing Forums.

Success is defined by:

• Retaining client relationships over time through contract renewals
• Executing a smooth hand-off from the sales team
• Regularly engaging the member in a substantive manner
• Creating a complete member profile
• Partnering with Sales, Research and Service to delight the client
• Accurately identifying and documenting the member’s Mission Critical Priorities
• Developing engagement (value) plans for each client
• Participating (with Sales and Client Success Managers) in quarterly account reviews
• Preparing value-added on-site engagements and member meetings
• Operational rigor in maintaining client activity in our CRM and scheduling systems