Claims Management Analyst

Description:

A global Professional Services client is looking for a Claims Management Analyst to join their London based team.

Rate: Up to £400 p/d

IR35: Inside

Location: Hybrid (flexible)

Start: Immediate

Duration: Until March 2026

Candidates must have the following experience to apply:

• Claims experience in Life insurance (not travel, motor or general insurance claims)

• Must have had Claims authority limits within current/previous role

• Authority limits in Life claims (Cals), income protection and/or critical illness would be good but not required.

Roles and Responsibilities:

• Manage Individual Protection claims from initial notification through to final settlement daily within an agreed level of authority and within service standards:
• Assessment of claims in line with the client claims philosophy and policy terms and conditions.
• Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:
• Obtain further information in relation to claims or potential claim enquiries
• Explain claims requirements and decisions
• Resolve appeals and complaints
• Build and maintain relationships with intermediaries and service providers
• Contribute ideas for the continuous improvement of the claims business process
• Work closely with other areas like Group Claim Assessors, Underwriting, Actuarial, Client Services to develop a thorough understanding of the business and contribute to best practice overall.