Client Account Manager

 

Description:

Client Account Manager

Experience- 6+ years

Qualification - Graduation

Job Description

The Account Manager will act as a trusted partner to customers, ensuring they achieve maximum value from the company’s products and services. With 6+ years of experience, the role is responsible for driving customer satisfaction, retention, adoption, and long-term account health, while identifying growth opportunities aligned with customer outcomes.

 

Key Responsibilities

● Own and grow a portfolio of customer accounts

● Drive renewals, contract extensions, and expansion revenue

● Identify and close upsell and cross-sell opportunities

● Build strong relationships with senior customer stakeholders

● Ensure customer satisfaction to maximise retention and lifetime value

● Collaborate with internal teams (sales, product, support, operations) to resolve issues and improve

customer experience

● Advocate for customers internally, sharing feedback and insights with product and leadership teams

● Identify expansion opportunities where they align with customer needs and success

● Support contract renewals and commercial discussions in partnership with sales

● Maintain accurate customer records, success plans, and forecasts in CRM and CS tools.

● Manage escalations and ensure timely resolution of customer issues.

 

Skills & Experience Required

● 6+ years’ experience in Account Management, Customer Success, or a similar role in IT Consulting and

Services Industry.

● Proven experience managing renewals, account growth, and customer retention

● Strong commercial acumen with the ability to balance customer value and revenue growth

● Excellent stakeholder management, communication, and negotiation skills

● Experience working with senior and C-level client stakeholders

● Data-driven mindset with experience using CRM and customer success tools

● Strong problem-solving and escalation management skills

 

Desirable

● Understanding of software platforms like iPaaS, APIM, ERP, Data, AI Agents

● Familiarity with cloud platforms such as AWS, Azure, or Google Cloud

● Experience supporting technically complex or solution-based customer accounts

 

Salary and Perks

• In line with an individual's skills and experience.