Description:
The Client Manager is a target-carrying individual contributor responsible for the day-to-day management, revenue growth, and retention of assigned client accounts. You’ll work closely with the Global Client Partner and Client Services teams to ensure a smooth customer experience.
Your role will involve developing strong client relationships, understanding client needs to deliver tailored solutions, expanding Mauve services within accounts, and supporting aftersales queries.
Due to the high number of US-based clients, you may occasionally work outside standard hours to accommodate client time zones.
What will you be doing as the Client Manager?
- Serving as the primary contact for managed client accounts.
- Building and maintaining long-term relationships with key clients and stakeholders.
- Understanding client needs and delivering tailored solutions.
- Setting up services for new and existing accounts with accuracy and compliance.
- Identifying upselling and cross-selling opportunities.
- Generating referrals and secure testimonials, case studies, and endorsements.
- Collaborating with internal teams to ensure seamless service delivery.
- Resolving client issues in conjunction with Client Services.
- Monitoring account performance and providing regular updates.
- Conducting client check-ins per Global Client Partner guidelines.
- Participating in bids and tenders from existing clients.
- Representing Mauve at domestic and international events, trade shows, and forums (including speaking opportunities).
- Tracking and reporting client activities using Salesforce.
- Maintaining Salesforce accuracy and a healthy sales pipeline.
- Presenting regular reports on account status and performance.
- Collaborating with Inbound and Outbound teams for smooth client handovers.
- Providing feedback to marketing via Global Client Partners.
- Tracking individual expenses for budget reporting.
- Staying informed on industry trends, market conditions, and competitors.
Requirements:
If you have a mix of the following skills and personal attributes, you may be who we’re looking for.
Essential skills
- Strong IT skills (MS Office).
- Advanced English communication skills (verbal and written).
- Excellent time management and organisational skills.
- Commercial awareness.
- Excellent presentation skills.
- Strong active listening skills.
- Excellent consultative selling and negotiation skills.
- Ability to think creatively and strategically.
Desirable skills
- Experience dealing with US-based clients.
Personal attributes
- Strong attention to detail, with high standards of accuracy and quality.
- Flexible and proactive approach to workload with conflicting deadlines.
- Strong team working skills.
- Quick learner with an interest in developing new skills.
- Positive attitude with strong interpersonal skills.
- Confident and adaptable.