Client Support Analyst

Description:

Juno, a modern and rapidly growing law firm specialising in residential conveyancing, is seeking motivated and focused Legal Assistants (Client Support Analysts) to join its innovative team. This role is perfect for individuals aiming to build a legal career in a dynamic, tech-forward environment.

As a Legal Assistant, you will serve as the first point of contact for clients via phone or email, providing updates, answering questions, and ensuring a seamless experience. You will support the legal team by escalating complex queries, transferring calls, and managing messages. Your responsibilities will include chasing clients, law firms, and third parties for outstanding documents, uploading legal information to the system, and helping progress cases efficiently.

Juno is a pioneer in digital conveyancing, completing thousands of transactions each year and maintaining strong relationships with over 80 mortgage lenders. Rated 4.9/5 on Trustpilot, the firm leverages proprietary technology to make transactions 50% faster than average law firms.

This role offers career growth opportunities, with past Legal Assistants advancing to roles such as Paralegal, Partnerships Associate, and Workflow Developer. It is predominantly remote, with working hours from 9 am to 6 pm, Monday to Friday.