Client Support Associate

Description:

Are you working in IT support or a service desk role and looking for something a little more technical?

If you're used to working through a high volume of tickets and want to move into a role where you can spend more time investigating issues, building relationships with customers and developing your technical skills, this could be worth a look.

I'm working with a growing software company that's looking to add a Client Support Associate to its expanding support team.

You'll be supporting a SaaS platform used by global organisations, working directly with senior finance stakeholders including CFOs and Heads of Tax. The focus is on understanding problems, analysing data, troubleshooting issues and delivering an excellent customer experience, rather than simply closing tickets as quickly as possible.

What they're looking for:
✔ 1+ years' experience in IT Helpdesk, Service Desk or Application Support
✔ Strong communication and problem-solving skills
✔ An interest in software and working with data
✔ Someone who enjoys building relationships with customers
✔ Experience with service desk tools (Zendesk, Jira, Freshdesk etc.) is beneficial
✔ SQL or strong Excel skills are a bonus but not essential