Community & Events Lead

Description:

Responsibilities

Loyalty & Retention

• Manage brand and CRM member initiatives that boost retention and turn members into advocates
• Support member journey in Hubspot from onboarding to monthly communications
• Stay ahead of industry trends and member needs to create resonant community experiences
• Partner with the marketing team to transform member insights and stories into powerful acquisition content
• Use data and member insights to track and improve key advocacy metrics including NPS, referral volume, and referral conversion rates

Events

• Design and execute member events that spark connections
• Identify and secure partnerships with relevant brands, artists and industry leaders to create compelling programming
• Support the development of cultural and ticketed events that enhance Qube's position in London's creative landscape
• Track event success through engagement and satisfaction metrics

We’re looking for:

• Substantial experience managing events and/or community initiatives in music, entertainment, hospitality or creative industries
• Demonstrable deep knowledge and relationships within London’s music and creative industry
• Experience with Hubspot or similar CRM tools
• Excellent project management and communication skills