Contract Manager

Description:

Managing Agent Contract Manager

Permanent, Full-time (37.5 hpw)

Hybrid working, based from our London (Liverpool St) or Reading office covering the south region

We can’t offer a CoS for this role

Home, a place where you belong

Ready to take control of contracts that really matter? You’ll work with managing agents and external companies who look after our properties, holding them to account to ensure our customers receive great services that meet our high standards. You’ll build strong partnerships, solve problems quickly, and protect value for money. If you want a role where your influence counts, this is it.

What You’ll Do

• Manage contracts with external agents. You’ll keep our properties safe and compliant with legal and regulatory requirements
• Monitor contact performance and take action. You’ll influence to achieve successful outcomes and ensure high standards are maintained
• Build trusted relationships with managing agents and resolve issues quickly
• Use data to monitor performance, drive improvements and influence future decisions
• Handle complaints and disputes with clear communication

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Strong experience managing leasehold properties or working with managing agents
• Strong understanding of leasehold legislation and tenancy agreements, able to interpret legal documents. You’re skilled in monitoring contracts and ensuring contractor compliance
• Ability to build relationships and influence to achieve positive outcomes
• Confidence interpreting legal documents and resolving disputes
• Level 3 or higher CIH (Competence and Conduct standard for Social Housing) qualification. Or you must be willing to study and achieve it with our support