Customer Education Manager

Description:

You are an enthusiastic and results-driven education writer with the right mix of creative and technical. You have a gift for language and communication, both written and in-person, with an eye for detail and design. You can take technical concepts and turn them into simple language and logic to create a delightful experience that helps users accomplish their goals. Above all, you are passionate about clarity, quality, and simplicity.

What You Will Do

Joining HiBob as a Customer Education Writer, you'll play a pivotal role in creating educational materials and training programs to enhance the understanding and utilization of our products among customers and internal stakeholders. Collaborate cross-functionally with our support, sales, customer success, and product teams to ensure a seamless and comprehensive educational experience.

Responsibilities
 

• Content Creation: Develop comprehensive how-to guides and other instructional materials to educate users and stakeholders.
• Training Programs: Shape and execute key training initiatives to facilitate understanding and product adoption.
• Collaboration: Work closely with Product Managers and Customer Experience teams to craft user-friendly help articles.
• Innovation: Drive the creation of engaging experiences that captivate our Go-To-Market team and customers.
   

Requirements
 

• Experience: Demonstrable experience as a technical writer within a hi-tech company.
• Versatility: 3 years of experience in Product, Product Marketing, Customer Success, or Marketing, particularly in a SaaS environment.
• Language Skills: Native English speaker with exceptional writing and editing abilities.
• Technical Aptitude: Comfort and proficiency in a highly technical environment is essential.
• Communication: Outstanding verbal and written communication skills, capable of simplifying complex technical concepts.
• Expertise: Demonstrate the ability to communicate intricate technical ideas in an accessible manner.