Customer Experience Team Leader

Description:

• Help engage with UK and International customers via phone, email, or chat.
• Oversee the sales order processing for both UK and International sales orders.
• Manage queries ensuring a positive customer experience.
• Ensure accuracy and efficiency in order processing and timely response to exports for overseas customers.
• Enhance team performance by providing regular team meetings and training.
• Work closely with internal teams such as sales and warehouse, including international offices.
• Lead and manage the credit control team to ensure effective credit management.
• Manage the aged debt for UK and Ireland receivables.
• Develop and execute plans to reduce outstanding aged debt balances.
• Oversee monthly reports for both teams.
• Prepare monthly sales forecasting reports.