Customer Service Advisor

Description:

We’ll trust you to:

• Answer incoming calls and respond to customer’s emails, social media posts, texts and live chat on a flexible basis which could include some evenings and Saturdays
• Manage and resolve c-ustomer complaints within D+1 (no more than 2 days)
• Provide a high level of customer service to both internal and external customers
• Create written reports and letters for our customers upon demand
• Remain compliant with our strict GDPR regulations, ensuring the personal information of our customers is handled responsibly

You’ll need to have:

• Excellent communication skills, both written and oral
• The ability to use Windows 10 applications such as Microsoft Word, Exec, PowerPoint, and Outlook as well as MAPS
• The ability to manage time and prioritise workload
• Confidence in dealing with internal and external customers

We would also love to hear about anything else you feel you could add or bring to the role!